FAQ

 

Our Fragrances

We use only the highest quality, body-safe fragrances and essential oils in our personal care products. All scented products are created using the maximum IFRA allowance. Each product type has a maximum fragrance usage rate, therefore some products may have a stronger scent than others.

 

Ordering

Our website is available 24 hours a day, 365 days a year. If you wish to order by phone, have a custom order created for you or have questions about any of our products, please use the form on our 'contact us' page. Inquiries are usually answered within one business day.

If you need to add-to an order already in progress, contact us before the order is marked 'shipped' and we will create an 'add-on' order for you. Add-on orders will include any additional shipping required to add the items to your order already in progress. Multiple orders that were not processed as 'add-on' orders cannot be combined and will ship as separate orders.

If you need to change or cancel an order, contact us as soon as possible. Orders that have been marked 'awaiting shipment' are in production and cannot be changed or canceled. 

 

Free Samples

We include a free sample with orders when we have them in stock. Samples are created in batches, therefore scent options and product types are limited to what is in stock. We wish we could stock samples of every product we create but due to the quantity of fragrances and products, we would have to stock tens of thousands of samples. Most of our products are available in multiple sizes so buyers can try a product or fragrance before investing in a more costly purchase.

 

Do you accept Wholesale Orders / Private Label/Custom Requests?

We do not offer our products wholesale or private label at this time. If there is an item or scent that you are interested in that is not listed on the website, send us a message. If possible, we will either add it to our product line or create a custom order for you. Please note that custom orders are created special for the buyer and therefore cannot be cancelled.

 

Shipping

Shipping to the US is via USPS First Class and USPS Priority Mail and is calculated by weight and destination. Tracking is included on all orders. 

International shipping is calculated by weight and destination. Orders to Canada will ship USPS First Class. Orders to other countries under 4 lb will ship via USPS First Class, all other orders will ship via USPS Priority Mail. Tracking is included on all orders.

It is advisable to have the package delivered to an address when it can be tended to. Some products are heat and cold sensitive and will melt or freeze if left in mailboxes for extended periods of time.

Please make sure your address is correct. Shipping labels are automatically printed as they are listed on the order. If a mistake has been made, notify us before your order ships so we can change it on the shipping label. Once the order has shipped it is beyond our control, you will need to contact the carrier to get the package re-directed to the correct address. 

Free local pick up is available in Fort Oglethorpe, GA. Use coupon code LOCALPICKUP at checkout. You will need to leave a contact number in the comments section at checkout so pickup can be arranged.

 

Returns Policy

Since our products are used for personal care and must be verified unadulterated, we are unable to accept returns or exchanges.

Please contact us prior to purchasing if you have any questions regarding our products or scents. We will be happy to answer any and all questions prior to your purchase. We also sell scent sniffy's, so if you think you may not like the scent, please ask questions or purchase a sample. Scents are subjective from person to person - so you may not always interpret the scent as it is described. 

Variation in color, shape, and finish are not mistakes due to all items being handcrafted.

Once your order is marked as 'delivered' by the USPS, you must contact your local branch or carrier to discuss delivery issues. Once the USPS delivers packages, they scan the item into the system showing 'delivered'. We will not refund a order that shows 'delivered' on tracking. 

If we shipped the wrong item to you by mistake or an item arrives damaged, please contact us and provide proof (pics) of the mistake or damage, and we will re-ship your order with the correct item at no additional cost.

 

PR or free goodies to Bloggers, YouTubers, Etc.

We do not offer free products for review but thanks for being interested in our company and we hope that you take the leap and invest in us as a fellow creators! Feel free to let us know if you publish any blog posts/video reviews/pictures/etc. so we can share on our social media too! You scratch our back and we'll scratch yours!